Help & F A Q

Help & Frequently Asked Questions
Need some help?

Feel free to contact us on info@megaishop.com or by phone on 01772803803. Our Customer service team is waiting for your questions and suggestions.

Beforehand, please read our frequently asked questions below to quickly find answers to your queries.

 

General

  • ● What is MEGA I SHOP?

    MEGA I SHOP is an online marketplace where individual sellers and buyers can offer and buy products from a broad range of categories and have them delivered directly to their home!

  • ● Why should I choose MEGA I SHOP?

    MEGA I SHOP is a trusted marketplace with over 200.000 visitors a month. It enables buyers to compare prices of different sellers and find good deals from the comfort of their home. It also offers individuals the possibility to easily sell items to a broad customer base all over Bangladesh.

  • ● How does it work?

    To get started on MEGA I SHOP, all you need to do is to register online with a valid email address. Provide all the data asked for during registration correctly. As soon as you have filled in all your data, you will receive an email from us. Check your contact data carefully and confirm. Now, you’re good go! Start buying or selling on MEGA I SHOP today!

  • ● Do I have to register to use MEGA I SHOP?

    No, you can buy as a guest buyer. But you have to register in order to sell on MEGA I SHOP. An authority approval also needed. Registration is free and only takes a few minutes.

  • ● Do I have to pay to use MEGA I SHOP?

    No, MEGA I SHOP is completely free for buyers. Sellers do not pay for listing their products on the website but they will be charged a small commission once they sell the product.

  • ● I forgot my password? Can I reset it?

    To retrieve your password click on “Forgot Password?”. You will be asked to fill in and submit your email address. After doing so, you will receive an email which enables you to reset your password.

  • ● I cannot upload any pictures. What is wrong?

    Make sure your picture is either JPEG or PNG format. Other formats are not supported. Also, you might want to check your browser. We recommend using “Google Chrome” or “Mozilla Firefox”. A very slow Internet connection can also pose problems in uploading pictures.

  • ● I cannot register on your website. Can you help me?

    Make sure you have filled out all required fields. Click on register and take a look at the information highlighted in red to complete your registration. Once the registration form is filled out and submitted, an email notification will be sent to your email. Please make sure you access your email account to verify it.

  • ● Do I need a separate account to buy or sell?

    No, you don’t need a separate account. One account enables you to sell and buy products on MEGA I SHOP.

  • ● Why are all items on MEGA I SHOP labelled as “fixed price” items?

    A fixed price listing is a listing with a set price, which is non-negotiable. This way, a fast and easy transaction is possible without the inconvenience of negotiating. This makes buying on MEGA I SHOP very transparent, and it is easy for you to compare prices.

  • ● Is it necessary to give a feedback?

    Yes, it is. By giving feedback you help to promote good sellers through giving them good ratings and point out bad sellers by highlighting their weak points. Ratings and feedback will benefit all users of MEGA I SHOP as this ensures an honest and fair behaviour from all sellers and buyers on MEGA I SHOP. After purchasing and receiving a product, please take the time to give short feedback on what went well and what went wrong. This way, future customers can take your comment into consideration before making a purchase with the same seller.

 

 

Selling

  • ● Do I need to register in order to sell on MEGA I SHOP?

    Yes, you have to register in order to sell or buy products on MEGA I SHOP. Registration is free and only takes a few minutes. The “Register” button can be found in the upper Left corner on the MEGA I SHOP website. After filling in the required details you will receive an email confirming your registration. You need an Management Approval as well as which you will get by 6 hours. Click on the link provided and start selling immediately.

  • ● Why should I become a seller on MEGA I SHOP?

    www.megaishop.com enables you to reach a broad customer base across Bangladesh with minimal effort. MEGA I SHOP provides you with the entire necessary infrastructure to promote your offers for free. As a seller, you will only be charged a small commission once you actually sell an item. The delivery and payment infrastructure MEGA I SHOP provides facilitates making business further. You have nothing to lose – so start selling now!

  • ● How long can listings be online on MEGA I SHOP?

    Listings will stay active for a time period of 1-3 months, depending on your personal preference and approval of Management. The period can be extended afterwards.

  • ● Can I upload images of my product?

    Yes, you can upload pictures of your products. We encourage you to do so. When creating a listing, you will find a section named “Upload Images.” There, you will be able to upload up to four pictures. These will be shown online and can be seen by all visitors of www.megaishop.com . Make sure the pictures you select accurately depict the product you are offering. Moreover, ensure that the pictures are PNG or JPEG format.

  • ● Can I make changes to my listing?

    Only the quantity available for sale can be changed once the listing is uploaded. If you need to change anything else, please contact our customer service via email (info@megaishop.com), and they will be happy to help you. Once the changes are made, they will show up on the website immediately.

  • ● Can I cancel my listing?

    Yes, you can. Cancelling your listing will result in the immediate deletion from the website.

  • ● When is it necessary to cancel my listing?

    You should cancel your listing the moment you run out of stock or are not able to deliver the item anymore in order not to mislead any potential buyers.

  • ● Can I include personal contact information in my listings?

    No, you may not include personal information like phone numbers and emails in your listings. Once a buyer shows interest in your listing and wants to purchase it, MEGA I SHOP will contact you

  • ● How do I know someone wants to buy my product?

    When someone orders a product you have offered on MEGA I SHOP, you will get contacted by us via email or mobile, which includes all the necessary information as well as the buyer’s contact details. As a seller, you are then expected to be contacted by us to finalize the sale as soon as possible. Take this very seriously and don’t let the buyer wait.

  • ● Can I choose to be notified via email or text when a buyer buys my item?

    Yes, as soon as the customer confirms the purchase, we will communicate with you through an email, phone or SMS with the order details.

  • ● Can we choose not to pay commission but pay a standard fee monthly?

    No, we only accept commission. A commission-based business model is also beneficial to you as a seller, as you only pay us when you are actually realizing a sale.

  • ● What is in it for MEGA I SHOP?

    MEGA I SHOP offers you a well-functioning platform to promote your products and reach a wider customer base across all of Bangladesh. Therefore, we charge a small commission on every sale you make.

  • ● How do sellers pay their commission?

    All merchants/sellers will pay their commission via bank transfer.

  • ● How does sellers know the transaction between buyer and Mega I shop actually took place?

    MEGA I SHOP will ensure by a feedback via phone or email from both, buyer and seller, by 3 days after the online purchase to ensure the transaction actually happened.

  • ● Can I sell worldwide?

    Yes, MEGA I SH OP enables you to promote products within Bangladesh and abroad.

 

Buying

  • ● How do I buy on MEGA I SHOP?

    All items offered on MEGA I SHOP are fixed price items, which means that prices are non-negotiable. You can simply click on “SHOW” and then “ADD TO CARD” finish your transaction by filling in the necessary contact details. Make sure you enter all the details correctly. You will receive a confirmation email from MEGA I SHOP afterwards. In case of any problems, please contact the MEGA I SHOP customer service team (info@megaishop.com).

  • ● How do I find an item on MEGA I SHOP?

    If you are interested in a specific item, just type it into the search function on the top of the MEGA I SHOP website and click on “search”. All products offered on MEGA I SHOP that fit your item description will be shown.

    If you are not sure what you are looking for, you can simply browse our website by categories and explore the broad range of items offered.

  • ● How do I find an item on MEGA I SHOP?

    After placing your order, you will receive a confirmation email including all the contact details and relevant information. In general, it takes about 3-7 days until you receive your order. In case you have any questions, contact the seller personally. If you have difficulties reaching the seller, contact us at info@megaishop.com.

Moreover, we would advise you to order items from sellers in your city as this increases the speed of your delivery or gives you the possibility to organise a local pick-up.

  • ● How much do I pay for shipping?

    Shipping prices are stated on our website when purchasing the product. They may vary from location to location.

  • ● If I order from MEGA I SHOP, will I get my items delivered to me?

    Yes, products ordered on MEGA I SHOP will be delivered to the address stated in your account profile. Therefore, make sure to provide an accurate delivery address. Your order cannot be delivered if the address provided by you is incorrect. You can also change this address when making a purchase. Delivery might include shipping fees. In case of any questions, contact the seller directly. If you have difficulties contact us at info@megaishop.com

  • ● How do I make payment?

    When purchasing a product on MEGA I SHOP three different payment options are offered: MEGA I SHOP Cash on Delivery, Mobile banking (Bkash) and Advance Payment (Credit card / Debit Card).

    • a) When choosing MEGA I SHOP mobile banking – you have to pay through Bkash in advance or on spot and you will receive an email from us with payment After doing so, we will keep your money safe until you have received the item.
    • b) When choosing Cash on Delivery, you will pay for the item when it is delivered to your address.
    • c) When choosing advance payment, you will have to transfer part of the amount you need to pay to the seller’s bank account in advance, (this is normally only the case for more expensive products). The seller dispatches the product once he received the amount.

 

  • ● Are prices negotiable?

    No, items listed on MEGA I SHOP are offered at a fixed price, which means they are not negotiable.

  • ● Who are the sellers on MEGA I SHOP? Can I buy products from MEGA I SHOP?

    All items sold on our website are being sold by third parties. These are commercial sellers and private individuals. MEGA I SHOP is not responsible for the products and their quality. MEGA I SHOP itself does not offer any products; MEGA I SHOP is just the platform facilitating the transactions between buyers and sellers. However, we are screening sellers and listings constantly to ensure only honest sellers use our website.

We recommend you look for sellers that have:

    • a) positive feedback from previous buyers or
    • b) our “Trusted Seller” Badge